IT Support Apprentice

IT Support Apprentice

Town: Greenock
Postcode: PA15
Salary: £249.90 per week
Closing Date: 2021-01-31
Vacancy ID: 1211-0001-00020308

Company Profile:
PG Paper are an award-winning paper trading company, headquartered in Greenock, and doing business in over 55 countries around the globe, since 2003.

Job Details:
We are looking to recruit an enthusiastic and motivated IT Modern Apprentice to support our busy team. We are looking for candidates with a keen interest in working within a busy office environment supporting our IT team. The successful candidate must also showcase strong work ethic, self-initiative and an ability to work effectively with people across a wide range of levels and responsibilities. As an IT Apprentice you will be assisting on many duties and projects. This will be a hands on role and at times a fast paced environment.

Key Responsibilities:

  • Providing 1st line helpdesk support to company employees by assisting in answering and logging IT service requests received via phone, web-logged calls or email
  • Carrying out IT maintenance tasks on employee systems
  • Monitoring employee systems
  • Carrying out basic troubleshooting/diagnostic/repairs on IT systems
  • Proactively deal with case management
  • Help resolve general IT issues

Required Skills:

  • Excellent communication skills, professional and articulate as many contacts do not have English as their first language
  • Be self-motivated and able to work independently
  • Able to work to tight deadlines
  • Strong organisational skills with the ability to multitask
  • Strong IT skills, with a good understanding of Windows 10
  • Qualifications at National 4 and National 5 or above

Additional Information:

  • Monday to Friday 9:00am – 5:00pm
  • £13,000 per annum
  • The company is looking for candidates only in and around the Inverclyde council area

Future Career Progression:

  • Should you perform well you will have the opportunity to move into a permanent position

Important Information:
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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